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Invalid username or password when using HiDrive plugin package for Synology diskstation

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I get an "Invalid username or password" when using HiDrive backup plugin package with Synology Diskstation.

I know that what I have put in to the fields are correct, but I still get "Invalid username or password" popup. Anyone knows if I need to open firewall or other to get this working?

BEST Regards
Anders, Denmark

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4people November 08, 2012 13:57

Hello,

I have Synology RS409 with DSM 4.1 and hidrive synology app installed.

I also have Hidrive 100GB account (with RSYNC).

I get the same problem "Invalid username or password"

What I need to do to solve this problem?

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- daventx November 29, 2012 23:10
  
  Hi, I think i have this figured out. You need to go to the hi drive website and login. Then go to account and then settings. you should see a protocol option. Make sure rsync over SSL is checked. Actually just check them all.
  This is how I resolved this issue.
  
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Hello, I have Synology RS409 with DSM 4.1 and hidrive synology app installed. I also have Hidrive 100GB account (with RSYNC). I get the same problem "Invalid username or password" What I need to do to solve this problem?

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daventx November 29, 2012 23:09

Hi, I think i have this figured out. You need to go to the hi drive website and login. Then go to account and then settings. you should see a protocol option. Make sure rsync over SSL is checked. Actually just check them all.
This is how I resolved this issue.

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Hi, I think i have this figured out. You need to go to the hi drive website and login. Then go to account and then settings. you should see a protocol option. Make sure rsync over SSL is checked. Actually just check them all. This is how I resolved this issue.

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ppolwppl December 09, 2012 21:04

Not available for free :)

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- Craig (Employee) December 12, 2012 18:41
  
  This is available in all pay packages , in the free package Rsync is not available
  
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- Nick January 25, 2013 19:53
  
  Gee Craig you are still here lying and causing problems for people. I lost money paying for the 5Gb package which does not support Rsync. HiDrive kept my money.
  
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- Craig (Employee) January 28, 2013 14:58
  
  As you have been told before nick , rysnc is now available in the 5 GB pay packages , so please stop giving falsch information . What you have not metioned is we offered to refund you but you refused to give us your bank details so we could pay you back.
  
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- This comment was removed on 2013-05-21.
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Not available for free :)

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Kelly Atkinson May 19, 2013 18:20

HiDrive staff, please update your website or your package description to indicate that the Synology plugin is not available to use for FREE accounts. This is misleading; I signed up for an account for this purpose, and I won't use it without the Syno package. Wish I'd known this ahead of time.

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HiDrive staff, please update your website or your package description to indicate that the Synology plugin is not available to use for FREE accounts. This is misleading; I signed up for an account for this purpose, and I won't use it without the Syno package. Wish I'd known this ahead of time.

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Lee (Official Rep) May 22, 2013 12:51

Hey Kelly,

I would like to point your attention to the following link:
https://www.free-hidrive.com/product/compare-hidrive.html.

Here it is clearly stated under "Technical Details" that the Rsync protocol is not offered within the Free account. This is only offered within the paid packages.

Many thanks

Lee =)

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Hey Kelly, I would like to point your attention to the following link: <a href="https://www.free-hidrive.com/product/compare-hidrive.html">https://www.free-hidrive.com/product/compare-hidrive.html</a>. Here it is clearly stated under "Technical Details" that the Rsync protocol is not offered within the Free account. This is only offered within the paid packages. Many thanks Lee =)

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Zdenek May 23, 2013 15:31

Hi I purchased Hidrive 20 and even it is paid service I am not able to activate rsync over SSL either. Should I wait the change from free version applies or the version Hidrive 20 does not have this functionality? it@memsep.cz

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Hi I purchased Hidrive 20 and even it is paid service I am not able to activate rsync over SSL either. Should I wait the change from free version applies or the version Hidrive 20 does not have this functionality? it@memsep.cz

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